To protect your access, Salesforce Authenticator allows you to back up your connected accounts. This ensures that you won't lose access to your Salesforce orgs if you get a new phone or reinstall the app.

1. Open the Salesforce Authenticator app on your mobile device.
2. Tap the menu or gear icon to open Settings.
3. Select "Back Up Accounts".
4. Sign in with your Salesforce account.
5. Follow the prompts to complete the backup.

1. Install Salesforce Authenticator on your new device.
2. Open the app and select "Restore from Backup".
3. Sign in with the same Salesforce account used for backup.
4. Your connected accounts will be restored.

To protect your access, Google Authenticator allows you to back up your connected accounts. This ensures that you won't lose access to your Google orgs if you get a new phone or reinstall the app.

1. Ensure you're signed in to your Google Account within the app.
2. Google Authenticator now auto-syncs codes to your account if this is enabled.
3. Backup is automatic when account sync is on.

1. Open Google Authenticator on your old phone.
2. Tap the menu (three dots), then go to "Settings" > "Transfer accounts".
3. Select "Export accounts" to generate a QR code.
4. On your new device, install and open the app.
5. Tap "Import accounts" and scan the QR code from the old phone.

To protect your access, Microsoft Authenticator allows you to back up your connected accounts. This ensures that you won't lose access to your Microsoft orgs if you get a new phone or reinstall the app.

1. Open the Microsoft Authenticator app on your phone.
2. Go to Settings.
3. Turn on Cloud backup (Android) or iCloud backup (iOS).
4. Sign in with your Microsoft account to enable backup.

1. Install Microsoft Authenticator on your new device.
2. Sign in with the same Microsoft account used for backup.
3. The app will prompt you to restore from backup automatically.
4. Follow the prompts to complete the restoration.

To protect your access, Twilio Authy Authenticator allows you to back up your connected accounts. This ensures that you won't lose access to your Authy orgs if you get a new phone or reinstall the app.

1. Open the Authy app on your phone.
2. Go to Settings (gear icon).
3. Enable Backup and set a backup password.
4. Backups are encrypted and stored in the cloud.

1. Install Authy on your new device.
2. Enter your phone number and verify via SMS or call.
3. Authy will restore your tokens from the cloud after you enter the backup password.

To protect your access, Duo Mobile allows you to back up your connected accounts. This ensures that you won't lose access to your Duo-protected accounts if you get a new phone or reinstall the app.

1. Open the Duo Mobile app.
2. Go to Settings.
3. Enable Backup accounts with Google Drive (Android) or iCloud (iOS).
4. Ensure you are signed into the device’s primary Google/Apple account.

1. Install Duo Mobile on the new device.
2. Use the same Google or Apple account.
3. The app will offer to restore from the cloud automatically.

To protect your access, LastPass Authenticator allows you to back up your connected accounts. This ensures that you won't lose access to your LastPass-protected accounts if you get a new phone or reinstall the app.

1. Open the LastPass Authenticator app.
2. Ensure you are signed into your LastPass account.
3. Cloud backup is automatic when signed in.

1. Install LastPass Authenticator on your new device.
2. Sign in with your LastPass account.
3. Your tokens will sync automatically if backup was enabled.

Do you need to change phones or have lost your phone?
If you backed up your Authenticator, follow the transfer accounts instructions for your Authenticator App above.
If you did not back up your Authenticator, please Contact Support.